Privacy Policy

Effective Date: November 11, 2025

At Nu Image Detail (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we protect your information when you visit our website, request a quote, schedule an appointment, or use our automotive detailing services.

By using our website or services, you agree to the practices described in this Privacy Policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Nu Image Detail does not share, sell, rent, or disclose customer mobile phone numbers, SMS opt-in information, or consent records to affiliates or third parties for their marketing or promotional purposes.

Mobile information and text messaging consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers strictly as necessary to deliver our services, including SMS messaging providers responsible for delivering messages you have consented to receive.

All other categories of personal information exclude SMS opt-in data and consent records. This information will not be shared with third parties for marketing purposes.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website, contact our business, request services, or schedule an appointment.

Personal Information

Depending on how you interact with us, we may collect:

Full name
Email address
Mobile phone number
Physical or billing address
Vehicle information, including make, model, year, and condition
Appointment and booking details
Service preferences and history
Payment information when purchasing services or gift cards
Communication preferences and consent records

Non-Personal Information

We may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Website usage information
Pages visited and time spent on our website
Cookies and similar tracking technologies
Website analytics and performance information

2. How We Use Your Information

Nu Image Detail may use the information collected for the following purposes:

To provide professional automotive detailing services.
To respond to customer inquiries and quote requests.
To schedule and manage appointments.
To provide ceramic coating, paint correction, window tinting, and paint protection film services.
To process payments and transactions.
To send appointment confirmations and reminders.
To provide service updates and customer support.
To communicate important business notifications.
To improve our website, services, and customer experience.
To maintain business records and prevent fraudulent activity.
To send promotional communications when you have provided the appropriate consent.

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. SMS Messaging & Compliance

Text Message Program Description

By providing your mobile phone number and explicitly opting in through our website forms or other approved consent methods, you agree to receive SMS messages from Nu Image Detail.

Depending on your interaction with our business, messages may include:

Appointment confirmations
Appointment reminders
Booking updates
Service notifications
Customer support responses
Important business announcements
Promotional messages, only where separate applicable consent has been provided

Consent to receive marketing text messages is not a condition of purchasing any products or services.

SMS Opt-In & Consent

Customers will only receive text messages after providing explicit consent.

Consent is obtained through clearly presented SMS consent language.
Customers must actively select the SMS consent checkbox where applicable.
Consent is not automatically assumed from providing a phone number.
We maintain records of SMS consent and opt-in timestamps.
Message frequency varies depending on your interaction and selected messaging program.

Opt-Out Instructions

You can stop receiving SMS messages from Nu Image Detail at any time.

To unsubscribe, reply STOP to any message received from us.

After sending STOP, you will receive a confirmation message, and no further messages will be sent through that messaging program unless you opt in again.

Help & Support

If you need assistance with our text messaging program, reply HELP to any message.

You may also contact us directly:

Email: nuimagedetail.va@gmail.com

Phone: +1 (757) 689-8091

Message Frequency & Carrier Charges

Message frequency varies depending on your appointments, service requests, and communication preferences.
Standard message and data rates may apply.
Your mobile carrier may charge fees for messages sent or received.
Carriers are not responsible for delayed or undelivered messages.

SMS Data Protection

Nu Image Detail takes customer messaging privacy seriously.

We do not sell, rent, or share SMS opt-in information, mobile phone numbers, or consent records with third parties or affiliates for marketing or promotional purposes.

SMS information may be shared only with service providers when necessary to deliver the messaging services you have requested.

All other categories of personal information exclude SMS opt-in data and consent records, which will not be shared with third parties.

4. Information Sharing & Disclosure

Nu Image Detail does not sell, rent, or trade customers’ personal information.

We may share limited personal information with trusted service providers when necessary to operate our business and provide requested services.

Service Providers

These may include:

Payment processing providers
Appointment scheduling platforms
Website hosting providers
Website analytics providers
Customer relationship management platforms
SMS messaging service providers

These providers may only access information necessary to perform their services.

Important: SMS opt-in information and consent records are excluded from sharing with third parties for marketing or promotional purposes.

Legal Requirements

We may disclose personal information if required by applicable law, legal process, court order, or governmental request, or when disclosure is necessary to protect our legal rights, customers, or business.

5. Data Security

We take reasonable measures to protect the personal information collected through our website and business operations.

These measures may include:

Secure website connections
Restricted access to customer information
Appropriate account and system access controls
Secure handling of customer records
Monitoring for unauthorized access

Although we take reasonable steps to protect personal information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our pages.

These technologies may help us:

Analyze website traffic.
Understand visitor behavior.
Improve website performance.
Remember user preferences.
Measure marketing and advertising effectiveness.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

7. Your Privacy Rights & Choices

Depending on applicable laws, you may have the right to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent for certain communications.
Unsubscribe from marketing emails.
Opt out of SMS messages by replying STOP.
Request information about how your personal information is used.

To exercise any of these rights, contact us using the information provided below.

8. Third-Party Websites & Services

Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.

Nu Image Detail does not control the privacy policies or practices of these third-party websites.

We encourage visitors to review the privacy policies of any external websites they access through our website.

9. Children’s Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it where required by applicable law.

10. Changes to This Privacy Policy

Nu Image Detail reserves the right to update or modify this Privacy Policy periodically.

Any updates will be published on this page with a revised effective date.

We encourage visitors to review this page regularly to stay informed about how their personal information is collected, used, and protected.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

Nu Image Detail

Business Address: 3169 Shipps Corner Rd, Ste 106, Virginia Beach, VA 23453, United States