Privacy Policy

Nu Image Detailing & Ceramic Coating (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us, including through SMS messaging.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full Name
  • Email Address
  • Phone Number
  • Vehicle Information
  • Appointment Details
  • Service Requests
  • Billing Information (when applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Pages Visited
  • Referral Source
  • Date and Time of Visit

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments
  • Provide detailing, ceramic coating, paint correction, and related services
  • Respond to customer inquiries
  • Send appointment confirmations and reminders
  • Process payments
  • Improve our website and customer experience
  • Send promotional offers and marketing communications (only with your consent)
  • Comply with legal obligations

3. SMS Messaging

By providing your phone number and opting in through our website forms, you consent to receive SMS messages from Nu Image Detailing & Ceramic Coating.

These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Booking updates
  • Customer support responses
  • Service follow-ups
  • Promotional offers and discounts (only if separately consented)

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us using the information below.

4. Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with trusted service providers that assist us with business operations such as appointment scheduling, payment processing, customer support, or website hosting.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also disclose information when required by law or to protect our legal rights.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

These measures include:

  • Secure website encryption (SSL)
  • Restricted system access
  • Secure data storage
  • Routine security monitoring

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services
  • Maintain business records
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Opt out of SMS communications at any time by replying STOP

8. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance your browsing experience

You can disable cookies through your browser settings if you prefer.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

10. Children's Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

By using our services or opting into SMS communications, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

11. Policy Updates

We may update this Privacy Policy from time to time.

Changes will become effective immediately upon posting on this page, along with the updated Effective Date.

12. Contact Information

Nu Image Detailing & Ceramic Coating

Address
3169 Shipps Corner Rd, Suite 106
Virginia Beach, VA 23453

Phone
(757) 689-8091

Alternate Phone
(757) 567-3983

Email
nuimagedetail.va@gmail.com

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the information above.

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